I have a technical question, what should I do?

  • Please refer to our FAQ section to see if you question has been addressed. If not, please feel free to contact us via e-mail or phone.

What is Waterford/Gunnar’s policy on user privacy?

  • In short, we don’t share your private information with anyone. Please take a moment to review the complete version of our privacy policy for a detailed explaination of our policies.

Where can I find the specs for the frames?

  • Frame specs can be found on the individual model pages.

I made a mistake when I registered my bike, is there any way I can fix it?

I lost my password to make changes to my registration, now what?

  • You can get a new password set by entering in the information at If all the information matches our records, you will be able to change the password. Please note that we have no way of finding your old password. They are stored using one-way encryption which keeps your password safely stored, but prohibits us from being able to recover lost passwords. For security reasons, an email will be automatically sent to the email of the account owner everytime a password has been changed.